No. 1 in Italy for Technical Assistance and Maintenance
Digitization of technical interventions and work hours management in a single program
With D-TEC you organize work, monitor your Team's clock-ins. D-TEC is the perfect Italian software for all sectors that work in the field on the go.
Everything in a single tool
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HEADING 1
A centralized platform for intervention management
Manage ticketing and technical interventions on systems, equipment, and entire facilities.
Get more done in less time, with the No.1 support management software in Italy
iOS and Android apps for technicians and operators working in the field
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A single tool to organize and control
It integrates with management software for invoicing, and is connected to Fatture in Cloud, Danea EasyFatt, TeamSystem management software, Mexal, Zucchetti Ad Hoc.
If you also want to reduce costs for invoice management, choose D-TEC connected to Aruba Electronic Invoicing or the Fatture per tutti packages.
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- 30%
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Average reduction in labor cost.
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With D-TEC everything is included. No Hidden Costs!
Everything in asingle Platform, automatically and easily.
100% ITALIAN made by a Software House with 30 years of experience in the technical support management sector. Guaranteed working method!
...and if you don't like it, you are free from any commitment and subscription. No purchase obligation.
What users say
More than 200 Reviews
" The best data management app I've tried so far! I use it everywhere and it has completely adapted to my work needs. I know exactly how many hours I've worked at the end of the month and I invoice consulting hours in no time."
" Simple and professional app at the same time! I added the lunch break in the maintenance and calculated the total hours for each job order. Doing it by myself was easy and I didn't have to pay anything! I recommend it. "
Giuliana
Corrado
Why D-TEC is different
...because it was developed together with our Clients who consider it the only Software in Italy that really does what it promises. At a never-before-seen price, the lowest compared to solutions costing thousands of Euros imposed by other Italian Software Houses, you can finally solve all the management of your company's Technicians and Clients.
Goodbye to Paper and Spreadsheets
Immediately Operational in the Field
We are here for you
D-TEC has become the No. 1 Software in Italy for Technical Assistance on the go, because technicians like it, but also the secretary in the office.
Whatever problem there is, you always have a Free Email Support Service, which responds in just a few hours and calls you if you are stuck!
Stop always working in EMERGENCY mode! No more Excel sheets and handwritten paper forms! Create digital work reports in just 3 Clicks.
1 single Solution for ALL departments
ASSISTANCE REQUESTS from CUSTOMERS
WORK ORGANIZATION from the OFFICE
Quick work in the field with the TECHNICIANS APP
CRM for operational SALES management
- Ticketing Web Portal where the Customer writes their request
- Photos and Attachments to be included in the request
- Request Status Check
- E-Mail Notification of request status change
- Ticket closure with intervention scheduling
- Agenda divided by Technician
- Complete agenda
- Future scheduling
- Ticket closure on Intervention Scheduling
- Multi Technician Assignment
- Rate Management
- Order Management
- Automatic scheduling of future technical interventions
- Maintenance schedule
- VOICE Report Compilation
- Photos of completed work
- Customer Digital Signature
- To-Do Activity Checklist
- GPS Position and Google Maps
- Details of materials used
- Time Tracking and Clock-ins
- Details of Km and travel expenses
- Automatic rate table
- Automatic Customer History
- Document and Photo Archiving
- Equipment, Systems, and Construction Sites Directory
- Summary of Performed Interventions
- Digitalized Inspection and Testing Forms
- Check Intervention History
Increase your Revenue with D-TEC by digitizing the work of Field Technicians!
With D-TEC it is Simple - Fast - Affordable!
Would you like to check WHERE your technicians are and WHAT they are doing?
Finally, with the GPS Functions of D-TEC, you have everything and everyone under control!
Technicians with the D-TEC App work at the Customer's site, fill out digital intervention reports, take photos of the work performed, have the Customer sign digitally for approval and the job is done! You pay ONLY 1 annual CLOUD subscription and you're all set! Unlimited Work Reports and Customer Records FOREVER. Installations on Phones, Tablets, iPhones, and iPads UNLIMITED FOREVER. No hidden costs or unpleasant surprises... for only €360.00 incl. VAT / year up to 5 Users
GPS Geolocation of Technicians and connection to Google Maps
The program for saving the digital work report, automatically retrieves the GPS coordinates of the point where the Technician is located: in the company, the Owner and Admin User who works with D-TEC Desktop, sees the GPS coordinates of the location where the Technician was doing the work.
Rubrica systems, machines, equipment and construction sites
Map of technical interventions to be carried out with a direct link to Google Maps to help technicians reach the workplace more easily.
Detailed Sheets Machines/Equipment/Plants, specific for your sector and customizable by you
Barcode Reading Machine for automatic retrieval of the Serial Number directly from Smartphone and iPhone
Ordinary Maintenance Frequency with a system for programming and future scheduling of interventions in the agenda
Direct link with Google Maps to reach the point where assistance is needed for the car
The paper report becomes DIGITAL with the D-TEC App
From the Windows, Web and MAC OS version of D-TEC you can edit the fields, texts and sections of the RIT yourself, independently, without additional costs and without having to be a programmer.
Once the changes are made, Sync to Cloud and everything you have customized on the Desktop version of D-TEC will also be available inside the iOS and Android Apps, so you can work in the field.
The app that adapts to those who use it...
App for Technicians simplified to work quickly in the field and mandatory fields to avoid oversights. App for Administration, complete with all data, to monitor in real time.
Voice Command for quick completion of the Work Report
Photographs of the work carried out, taken on site, with a Smartphone
Check-List of fixed activities to be carried out
Sending the PDF of the technical intervention via WhatsApp
...but not only...you can also MODIFY it, by yourself
Without having to be a programmer, from the Options of the Windows Desktop, MAC Os and WebApp versions of D-TEC, you can customize and adapt it to your way of working. Simplified functions accessible to everyone, thanks to Drag and Drop and Visual Schemes. Without paying and according to your specific needs, you can add, remove and modify everything you want, both in the App and in the Program.