D-TEC. Software and Application for Field workforce

We have listened to the needs of our Customers who carry out Maintenance interventions and technical assistance in the field and from our Nios4 platform we have created D-TEC. Your management system for Job Reports and technical Tasks that helps employees to plan appointments, fill out intervention, track time, manage warehouse and automatically set scheduled maintenances in Calendar.

What you can do with D-TEC

RECEIVE Assistance requests

Your customers enter their requests for assistance and you receive them in the program, detailed and organized in the Ticket section

SCHEDULE Appointments

Organize the date and time of the interventions from the Desktop workstations or even from the Tablet and Smartphone

ASSIGN tasks

Decide who will intervene, when, where and preparing in time the material you need and the equipment

ORGANIZE the team

Define daily maintenances planning of all your collegues

CHECK technicians' shift

Check in real time interventions carried out and hours worked

ATTACH photos

Share job reports in PDF with Customer via email

VERIFY activities carried out

On-site Technician takes photos of the work carried out as evidence of the activities performed

COLLECT signature

Once work report has been completed, Technician will collect Customer's signature

FILL OUT job Reports

Fill intervention reports from any mobile device, even without internet connection

 

Ticketing to manage request of your Customers

D-TEC allows you also to manage at best Tickets of Assistance request. Based on a User friendly interface, all your Customers can use it. With the functionalities of customization of Ticketing portal, you can offer your Customers a support experience that seems an extension of your website.

Native Application D-TEC to work anywhere even without internet

D-TEC is available for 5 operative systems Desktop and Mobile.
The freedom to choose where and how to work!

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