B2B Easy D-TEC service for complete ticket management

Ticket management for fault reports by customers

With Easy D-TEC your customers have a direct, simple, and fast channel to request support, report problems, or receive a quote.
You save time, and they feel supported with a modern and transparent service.

Available for iOS, Android, and Web, customizable with your logo and colors.

Ticketing system for exceptional Customer Service

Quick request submission --> When the customer submits a fault report, they indicate the location or system to be serviced and complete the request with photos or attachments of the problem

Real-time monitoring --> The customer checks the status of their request thanks to push notifications and email notifications linked to the created Ticket

Complete portal --> From the service request to the details of the technical intervention carried out, including cost estimates

EasyD-TEC. Android, iOS and Web App for Assistance Requests and Quotes

Android and iOS application with a dedicated area for B2B Clients who manage

many Support Requests coming from Condominiums, Companies with Branches and who need to monitor the progress of Requests, Estimates, and Offers in their own dedicated Area. Fully Customizable with your Logo, Images, and Corporate Graphics.

In-app notifications and customized emails

Easy D-TEC are not limited to operational management: they can also enhance communication with the end customer, thanks to the ability to send automatic and personalized emails, leveraging the workflows already provided within the application.

This is not a configuration of company email inboxes, but an optional service that allows you to activate, on request, the sending of branded emails at key points in the user journey, such as:

Automatic welcome email upon the customer's first login to the Easy app;
Automatic notifications regarding the status of requests or open reports;
Informative or update messages, in line with the workflows provided by Easy.

All communications can be sent with:

Custom email templates;
Company logo and colors;
Tone and content consistent with your brand identity.

Thanks to the integration of our platform with Brevo (formerly Sendinblue), one of the leading mailing and direct marketing tools, it is possible to strengthen your company image in every communication sent to the customer.

✅ The end customer receives emails directly in your company's name, with a refined and consistent style, without any reference to the D-TEC platform.

--> The goal is to make the Easy experience 100% complete, not only in management, but also in the digital relationship between company and customer.

Easily access your personalized EasyD-TEC

You can have a customized showcase with your Logo, your Company Graphics as well as additional visual sections to perform Quick Actions... submit a New Support Request, enter Quotes and view Closed Tickets, communicate quickly with the Company that performs Technical Interventions!

Android and iOS APP

WEB App

Scan the QR to download the Easy App for Android

Scan the QR to download the Easy App for iOS

Try the Easy Free version for 30 Days, then decide together with us which actions to have YOUR B2B Client take

How much does EasyD-TEC cost you?

Included in the Annual Cloud License for at least 5 Users, you only need to do an initial setup to configure the Activities and Functions to be made available in the Customer's B2B.

You can customize the Request Forms and Quote Requests, which your B2B Customersfill in independently, without programming skills. They can also enter New Installations, as well as Tickets and Offers.

Support Requests for Condominium Administrators

Quickly enter the new Service Request from the Easy App, attach the PHOTOS and Documentsin PDF of the system, so as to provide all the information to the company.

The Customer can enter the System Data and the company if it is already found in D-TEC.

The Customer receives Push Notifications or emails that notify them of the status change of the submitted Requests, so you can give feedback to your end Customer on the progress of the work.

Thanks to the EasyD-TEC App I have reduced by 35% the Quotes and Requests that the girls in the Office had to enter every day. 75% of our B2B Clients are now independent in entering their own Requests.

Lucia Mito

DO YOU WANT THE CUSTOMIZED EASY B2B APP?

Filtered Subsections and Notifications

The simplified Easy App to make the B2B Customer autonomous in entering Service Requests.

The request, once closed, moves to the Closed Tickets and you can easily view it in the dedicated section of the EasyD-TEC App.

Digital reports filled in via Whatsapp and Telegram with D-TEC AI

Contact us - Video - Video Call D-TEC - Why choose D-TEC - D-TEC Components - Privacy Policy - Software License - Cloud Terms and Conditions - Cookie Settings
Book a Call - Book Apple- D-Tec integration with Fatture in Cloud- FAQ - Technical Support Management Software - Ticket management software, clock-ins and reports - D-TEC Case History and Success Stories - Clock-in software, attendance tracking app with employee attendance sheet and voice clock-in on WhatsApp - AI for Technicians

CONTACTS : Sales sales@d-one.info- Cell: 351 7050786 - 337 1110157

Disclaimer Privacy of D-One