D-TEC. Dedicated Program and App
for those who work in the field
We have listened to the needs of our Clients who carry out maintenance operations and technical support in the field and from our Nios4 platform we have created D-TEC.
Your new management software for work reports and technical support that helps workers to schedule appointments, fill out intervention reports, monitor technicians’ movements thanks to GPS geolocation, manage Warehouse loading/unloading and automatically set Scheduled Maintenance in the calendar.
Automate the operational workflow of the work team
Through the use of the D-TEC management software for technical interventions, you optimally keep the entire operational flow of your Technicians under control, avoiding the use of paper forms, and abandoning Excel for manually compiled reports.
With the D-TEC App you eliminate data entry errors, always keeping an updated overview of the outcomes of each Technician's interventions. Once the report is filled out, it is possible to have it signed directly on a Smartphone or Tablet and send it to the Customer via email in PDF format.
The D-TEC intervention and maintenance management is developed with native technology that includes the presence of a Local Database and one in the Cloud, so your company data is always safe thanks to the double offline and online backup.
What you can do with D-TEC
RECEIVE Assistance Requests
PLAN APPOINTMENTS
ASSIGN the work
Decide who should intervene, when, where, and prepare the necessary materials and equipment in advance
Your Clients submit support requests and you receive them within the program, detailed and organized in the Ticket section
You organize the date and time of the interventions from Desktop workstations or even from Tablet and Smartphone
ORGANIZE the team
MANAGEMENT Multiple Warehouses
SHARE PDF with WHATSAPP
Define the daily intervention schedule for all your collaborators
Always up-to-date stock, Inventory available at any time. Orders and understock management
Share the Work Reports with the Client and with the administration that can invoice them
CHECK the activities carried out
COLLECT the signature
FILL IN Technical Interventions
The on-site technician takes photographs of the work carried out as evidence of the activities performed
Once the work report has been completed, the Technician collects the Customer's signature as approval
Fill out intervention reports from any device, desktop or mobile, even without being connected to the internet
Benefits for EVERYONE in the Company
- BACKOFFICE receives the reporting Tickets from Customers and manages them quickly, always keeping them all under control according to their Ticket Status.
- TECHNICIANS find the jobs already assigned and scheduled, eliminating unnecessary phone calls and reducing management times.
- CUSTOMER quickly receives the technical intervention, signs and confirms the work performed, and immediately receives a copy of the work report.
App Tracker for staff monitoring and tracking
Detect the Position and the presence of employees at work off-site, in real time. A parallel service to your D-TEC Management System that simply solves the physical detection of collaborators wherever they are.
Ticketing to manage your Customers' Requests
D-TEC also allows you to manage support request tickets in the best way. Based on an easy and simplified user interface, all your customers can use it. With the customization features of the Ticketing Portal, you can offer your customers a support experience that feels like an extension of your website.
Native D-TEC app to work anywhere, even without internet
D-TEC is available for 5 Desktop and Mobile operating systems.
The freedom to choose where and how to work!
With the daily Work Reports from D-TEC you have control over ongoing work, check working hours and the materials used. Software and App for technicians to manage Maintenance Interventions, Technical Assistance and Site Inspections anywhere and with any device, starting from just €6.00 per month per User. For the first 30 days you can try all the features FREE. After the trial you can decide for how many technicians to purchase the license.
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Digital reports filled out from Whatsapp and Telegram with D-TEC AI
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Book a Call - Book Apple- D-Tec integration with Fatture in Cloud- FAQ - Technical Support Management Software - Ticket management software ticketing, clock-ins and reports - D-TEC Case History and Success Stories - Clock-in software, attendance tracking app with employee attendance sheet and voice clock-in on WhatsApp - AI for Technicians
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