D-TEC Web Ticketing

System to manage support requests sent by your Clients: integrated into the D-TEC Cloud...Free forever

Your Client connects to a Web Ticketing page customized with your Company's Logo and contact details. But that's not all... even the request formmodule for support and technical intervention requests, you can customize it with the questions and fields that are essential for you, to understand the type of problem your Client has.
PHOTOS and ATTACHMENTS included, which the Client uploads directly from their Smartphone or iPhone.

Receive all support requests on a single platform

With D-TEC, every report sent by the customer is transformed into a trackable ticket, complete with priority, status, and technical assignment. No more scattered emails, missed calls, or WhatsApp messages to search for: the entire flow is centralized, organized, and accessible in real time.

The system is designed to optimize communication between the customer and the technical team, allowing you to respond quickly to requests and offer timely and professional service.

The No. 1 Ticketing software: a system to monitor, assign, and resolve support tickets. Receive tickets from Customers, D-TEC sends you a notification email, you schedule appointments and your Technicians fill out work reports directly in the field on the go with the Technician App.
All your activities in a single management App

For your CUSTOMER

For YOU Company

Make your life easier with Ticketing

Messaging chat to immediately contact the company's support, right from the opening of the Ticket.

The PHOTOS and ATTACHMENTS detailing the problem arrive directly together with the request, so you can immediately see the urgency of the Support needed.

Automatically receive EMAIL NOTIFICATIONS for new requests

"Everything you need to organize your Customer Service, offering professional and quality support."

Rosalba Giusti

With D-TEC you get free Ticketing with which you can...

centralize all requests in a single system, automatically receiving email notifications of new requests
avoid interruptions while you work to answer phone calls, Whatsapp and emails, preventing the Client from coming directly to you
PHOTOS and ATTACHMENTS to properly assess the reported problem and the type of work to be done
reduce errors, avoiding misunderstandings and forgetfulness
schedule the intervention by assigning it to the most suitable Technician
simplify the work of technicians who will find the interventions to be carried out in their agenda
check the status of the support request and monitor the history of interventions

FREE TICKETING FOREVER

Provide your Customers with the Web Link to your Ticketing Portal and they can open tickets, leave precise information about the problem by filling out your support request form, send PHOTOS and ATTACHMENTS detailing the problem along with the request and receive notifications. You, always up to date on all requests, assign Tickets to your Technical staff and convert the request into a scheduled support intervention.

Create Custom Request Forms

Collect complete information about the problem when Customers contact you, using Custom Request Forms. You can add text fields or dynamic drop-down menus to provide Customers with a list of options to choose from and collect accurate data.

Personalized Ticketing Portal with Your Brand and Logo

With the customization features of the Ticketing portal, you can offer your Customers a support experience that feels like an extension of your website. Based on an easy and simplified User interface, all your Customers can use it, even those less accustomed to browsing the internet.

Use D-TEC Ticketing

...and you are sure you are offering the best support to your Clients

Digital reports filled in from Whatsapp and Telegram with D-TEC AI

Contact us - Video - Video Call D-TEC - Why choose D-TEC - D-TEC Components - Privacy Policy - Software License - Cloud Terms and Conditions - Cookie Settings
Book a Call - Book Apple- D-Tec integration with Fatture in Cloud- FAQ - Technical Support Management Software - Ticket management software attendance, clock-ins and reports - D-TEC Case History and Success Stories - Clock-in software, attendance tracking app with employee timesheet voice on WhatsApp - AI for Technicians

CONTACTS : Sales sales@d-one.info- Cell: 351 7050786 - 337 1110157

Disclaimer Privacy of D-One